The desk was built and assembled in the shop, then dismantled and re-assembled at ARC. The installation process took about a week. Mill worker Jeremy Taylor led the project. Lauren Wheeler, Assistant Director of Member Services It also improves the working environment for our staff on the front lines by increasing the efficiency of our operations. The central desk and reconfigured counter area, along with the automatic turnstiles, provide an added layer of facility security. Patrons can now make purchases and receive assistance from Member Services at multiple touchpoints. The impetus for this project was feedback from our patrons and staff. Two staff can comfortably work at the desk. This oval measures 17 feet wide and 9 feet across. Terry Elmore, Associate Director of Operations The new Member Services desk and reconfiguration of the Member Services counter was no exception. Then I get to watch our collective ideas come to fruition. When Campus Rec starts a new renovation, we meet with F&S so we can share the vision of the project. They always do a tremendous job! I respect the relationships we’ve built over the years. We couldn’t do facility projects without the folks at F&S. I’ve developed a very good rapport with F&S in the eight years I’ve been in my position as Associate Director of Operations at Campus Recreation. The Activities & Recreation Center aimed to improve interactions with members, so Campus Recreation leaders contacted the F&S Mill Shop asking for a new desk. Customer satisfaction is the driving force behind all work from the mill, according to foreperson Andy Burnett. Common builds include doors, furniture, and shelving. Terry Elmore, Associate Director of Operationsį&S mill workers use age-old woodworking techniques to shape, cut, sand, and combine lumber to build things. We listen with the intent to understand and make improvements, and we were able to do that with this project. The reception of the new Member Services desk, along with the addition of the automatic turnstiles, has been very positive. I love to hear the reaction from our students and patrons when they see the improvements we’ve made.
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January 2023
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